Frequently Asked Questions (FAQ)
Welcome to our FAQ section, where we address common questions and provide helpful answers to enhance your experience with Dun-Bri Group. If you have any further inquiries, feel free to reach out to our customer support team.
How do I place an order with Dun-Bri Group?
To place an order, you can log in to your account on our website at www.dun-bri.com, browse our extensive range of automotive lighting systems and auto-electrical parts, and add the desired items to your cart. Once you have selected all the products you need, proceed to checkout and follow the easy steps to finalize your order.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard), debit cards, and PayPal. For trade accounts, we also offer credit terms, subject to approval.
Do you offer international shipping?
Yes, we provide international shipping to customers worldwide. During the checkout process, you can select your country, and the applicable shipping costs and delivery options will be displayed.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected. For orders within the UK, standard delivery typically takes 1-2 working days. International shipping times may vary from 5-10 working days, depending on the destination.
What is your return policy?
We aim to ensure your satisfaction with every purchase. If you receive a damaged or faulty item, please contact our customer support team within 7 days of receiving your order. For more details on our return policy, please refer to our Terms and Conditions.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing the invoice. Please contact us for tracking details, but you should usually receive your parcel in 1-2 working days. International shipping times may vary from 5-10 working days, depending on the destination.
Do you offer product warranties?
Yes, most of our products come with a manufacturer's warranty. The warranty period may vary depending on the product. If you encounter any issues with a warranted item, please contact our customer support team, and we will be happy to assist you.
Can I set up a trade account with Dun-Bri Group?
Yes, we offer trade accounts to businesses in the automotive industry. To set up a trade account, please visit our Trade Account page and follow the instructions.
Where can I find technical information about your products?
For technical specifications and detailed information about our products, you can visit the respective product pages on our website. If you need further assistance, don't hesitate to reach out to our customer support team.
How can I contact your customer support team?
You can contact our friendly customer support team by phone at +44 (0)1763 274185 or by email at sales@dun-bri.com. We are available during our business hours to assist you with any questions or concerns.
We hope this FAQ section has been helpful in addressing your queries. If you have any additional questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Dun-Bri Group as your trusted partner for automotive lighting solutions and auto-electrical parts.