Returns Policy

We hope that you’re pleased with your purchase from dun-bri.com, however we do understand that occasionally, you may need to return goods to us. We’ve set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

1 - Damage in Transit

• a - The company (at its discretion) will repair or replace goods damaged in transit, provided the Company receives written notification within 3 days of receipt of goods. The customer is advised to inspect goods at receipt and retain the packaging and contents for inspection by the Company (if required).

2 - Non-Delivery

• a - In case of non-receipt of goods, notice must be received in writing within 21 days of invoice date.
• b - In case of shortages, notice must be received within 3 days of delivery.
• c - The company shall not be liable for delay due to force majeure events, or to inaccurate information provided by the customer.

3 - Order Error

• a - In the case of an error by the company, the company shall collect the goods at their expense inside the UK and Northern Ireland.

4 - Warranty

• a - The company warrant goods on delivery will be free from material defects and shall correspond with any agreed specification, but the company’s liability is limited to repair, replace or refund defective goods.
• b - For warranty to be valid, the customer must:
  • i - Notify the company in writing of the issue
  • ii - Have stored, installed and used the products in accordance with any instructions
  • iii - Not have subjected the products to improper use, alteration or modification outside their expected use and operating environment
  • iv - Ensure the defect is not the result of reasonable wear and tear.
  • v - Return the product/s at the Company's request and at the expense of the customer for inspection.
  • vi - Accept that the company is not liable for any loss of Data for data storage devices.
  • vii - Acknowledge that the company has the right to charge a handling fee if no fault is found, to cover cost of return or disposal.
  • viii - Goods that develop a fault within 10 days of delivery will be collected at the company’s cost for inspection. Goods must not be returned without a WRMA number, to be obtained in advance from Customer Service.

5 - Returns

• a - Telephone and internet customers have a right to return within 14 days with no handling fee. (unless non regular stock item). After 14 days can be charged handling fee.
• b - Non regular stock item includes any item not in stock ordered in specifically for a customer
• c - Carriage is not refundable on returns.
• d - Returns for credit are accepted only when the Company's prior consent has been obtained,
• i - The Company reserves the right not to accept goods returned for credit. Such returns must be sent to the company freight pre-paid
• e - Goods must be in an unused, undamaged and saleable condition, including all packaging and accompanied by the relevant invoice details.
• f - All returns under section 4 are made at the Purchaser’s own risk and will, at the Company’s discretion, be subject to a handling charge of fifteen percent (15%) based on the price charged to the Purchaser in consideration of the Company’s re-stocking costs.
• g - The Company has the right not to accept goods for return if the Goods have been ordered in, altered or created specifically for the customer.
• h - The Company cannot accept the return of Goods customised to the Purchaser’s requirements

6 - Northern Ireland and ROW (rest of world) written orders only.